Organizations that deliver community programs and services benefit from organizational-level key indicators of effectiveness. Such indicators help the organization to stay steady in its vision, communicate overall successes to stakeholders, and relay standards across the team. 

The key indicators may vary slightly in terms of vocabulary, but will remain close to the following in essence for most organizations with community programs and services:

Key Indicator 1 |  The aggregate gains made by program participants across all programs (i.e. How much are enrollees benefitting from program participation?)

Key Indicator 2 |  The implementation of improvements (i.e. Are evaluation findings implemented?)

Key Indicator 3 |  A responsive, sustainable budget (i.e. Are program needs met, funding channels diverse, etc.?)

Tip 1

Align all practices, services, and key tasks with the organizational-level key indicators, making sure that everyone in the organization is using the same vocabulary to communicate on organizational successes.

Tip 2

Reverse engineer the key indicators using the guide below in order to create cascading alignment across the key indicators and all program designs and activities; this allows for aggregate success data across the organization.

A Tool for Using Key Indicators of Organizational Effectiveness

Below, enter your email address to download a four-page guide. This guide supports organizationals in thinking through the components of each of the three indicators that we propose. The guide serves as a planning and implementation tool.